What do you say when the coustomer says , it sounds good , I think Im going to try your system this time , its a little more $ , but can you clean my deck and driveway and sidwalk , like the pressure cleanner guy allways does for me , when he is done with the roof, if so then go ahead , I cant tell you how many times I have heard this , and have lost jobs over it , what do you say they are allready paying more , will loose the job if I try to bump them up more , RCIA , help Thank you all
Not sure what your asking but I'll take a shot. Sounds like you're losing work for not being able to provide additional services because you're not properly equipped. Answer: Go by a 13 HP 4 GPM pressure washer and capitalize on these opportunities.
Dabber,
Is the HO asking you to also clean the deck, driveway and sidewalk as a courtesy, or for extra money? If as a courtesy, stick to your guns and insist extra $ for the extra services. Unless you are quoting too high. Are your quotes competitive? Also explain to the HO that he should never never allow anyone pressure wash his roof!
What do you say when the coustomer says , it sounds good , I think Im going to try your system this time , its a little more $ , but can you clean my deck and driveway and sidwalk , like the pressure cleanner guy allways does for me , when he is done with the roof, if so then go ahead , I cant tell you how many times I have heard this , and have lost jobs over it , what do you say they are allready paying more , will loose the job if I try to bump them up more , RCIA , help Thank you all
Dabber
There are far too many variables to answer your questions based on what you've provided, at least for your specific situation. I can easily tell you what I do in those situations, but that may not be suitable for you. Rather than go in to all of the possibilities in a thread, feel free to give me a ring and we'll talk through some of this.
Ok,..I guess maybe the customer(s) are asking him to "throw" these services in?
Sidewalk maybe,.. ( I do that alot),...but it better be good roof jobs to be doing free decks and driveways.
Raystown Roof Cleaning Central PA 1-800-236-0322 wrote:
Ok,..I guess maybe the customer(s) are asking him to "throw" these services in? Sidewalk maybe,.. ( I do that alot),...but it better be good roof jobs to be doing free decks and driveways.
What do you say when the coustomer says , it sounds good , I think Im going to try your system this time , its a little more $ , but can you clean my deck and driveway and sidwalk , like the pressure cleanner guy allways does for me , when he is done with the roof, if so then go ahead , I cant tell you how many times I have heard this , and have lost jobs over it , what do you say they are allready paying more , will loose the job if I try to bump them up more , RCIA , help Thank you all
Dabber
How often does he have to wash his roof. That I would find out!
During the estimate or phone conversation with the Customer I have already determined if they would like these areas cleaned or not. If they do then it is part of the price already. If they do not, then the price reflects that, as well as the fact that the customer chooses not to have their driveway, wood deck etc, cleaned at this time. But on the proposal the pricing for cleaning these items is listed as an option if they change their mine. They are always priced at a price for us doing it since we are already there, and most decide to go ahead.
If it is a point of the customer trying to get you to do something for FREE, well that's a decision you have to make on your own. I rarely ever do anything for free or throw anything in just to get a job, unless it's something small, like a mail box or a few outdoor chairs, but those are extras we do anyway.
I never throw driveways in for free, around here they can sometimes take as long or longer than the house wash.
Jeff I have two pressure cleanners , no what I am saying is , the coustomer cant seperate cleanning in there mind , roof to house the high pressure guy allways cleans the drive patio etc , they think I should do the same , even though our s Dabberystem is seprate , thanks for the reply, Dabber