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This is carried over from Gutterdogs FB post about cancelling jobs.  We don't do it much, maybe 5 times this year.  But we get quite an uproar when we do.  Customers cancel on us all the time.  Sometimes we don't even get the memo until we show up to do the job.  Customers will claim "oh I cancelled it last week".  Sometimes they won't even give an excuse even when I ask.

Don't we also have the right to cancel?  I understand some customers may take time off work which can make it more slippery.  We started a job last year and bailed when she yelled at my guys for starting before she came home but the husband came home before her and told us to start.  She called, was confused, and promised to ruin us.

If at any point a customer didn't feel comfortable with either the job being performed or the person performing it, don't they have the right to cancel the job even if their feelings are unwarranted?  Maybe my thinking is backwards but I am liberal about refusing soup.  I get that gut feeling and learning to go with it.