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Yorkie · Premium Member Roof Cleaning Institute of America

Irate Customer phone call ( Help )

jcstomper · Dec 23, 2012

what mix did you put on it?

Roof Cleaning West Chester PA · Premium Member Roof Cleaning Institute of America

not sure if that will come out, happened to me once as one of my guys did the gutter above the door and didn't wet/rinse and it didn't come out ... great opportunity to show this customer how a true professional is going to handle this. promptly visit the property, see what you can do, and remind him that you're insured and this will be quickly taken care of.

Kleen Roof and Exterior Cleaning · Dec 23, 2012

That does not look like it is going to come out. Were these streaks from a roof mix, or did you clean the outside of the gutters above the door with something ?

Guest

Paint will be the solution to fix that garage door.

Roof Cleaning Cleveland (216) 323-0552 · Dec 23, 2012

I agree with Mike, you have a door to paint. I talked with Sherwin Williams and they said the pigments reacted with the ph of your mix. I wanted a better explanation but that was all he had.

Liberty SoftWash · Dec 23, 2012

Yes just like Mike and Tom said you will be painting a door. White semi gloss sand it and paint.

SEE OUR WORK HERE!!! · Guest

Happened to me with a railing before. It had the same green tint to it.

Yorkie · Premium Member Roof Cleaning Institute of America

I gotta hold my hand up boyz it was doing the gutters with 50/50 and quite obviously I missed/forgot to rinse arrrrgh but your right i`m going there today to man up and set a date for painting, can I do it with a roller?

Liberty SoftWash · Dec 23, 2012

Brush and roller in about 30 min

Yorkie · Premium Member Roof Cleaning Institute of America

I`m guessing the whole door right?

Roof Cleaning West Chester PA · Premium Member Roof Cleaning Institute of America

Yorkie wrote:
I`m guessing the whole door right?

yes sir

Mr Maintenance · Dec 23, 2012

Wow 50/50 is strong mix, I have never gone close to 50/50 , but i did have the same issue with garage doors and my ground guy missed the doors. I just sprayed the doors and then rinsed a few minutes later. But It lookes like you took all the pigment out of the finish.

Yorkie · Premium Member Roof Cleaning Institute of America

I use 50/50 on all tile roofs down here in south florida, I usually use 30/70 for gutters but " less haste more speed " springs to mind

Liberty SoftWash · Dec 23, 2012

I always use 50/50 on roofs. One spray and on to the next one!!

Roof Cleaning Tallahassee · Guest

Simon, I had my first call back in two years last week. Very similar situation with a red front door that had over spray from the gutter wash that dripped down the door and was missed by the ground guy (roof and gutter cleaning). I went back the next day and sprayed some of my roof mix (30/70) into a 5 gallon bucket, put on some rubber gloves and washed the door down with a rag soaked with the mix. It worked and the customer was happy. My streaks were white not green and might not work for you but thought I'd throw out my two cents.

Last resort .. just paint it and be done!

-- Edited by Roof Cleaning Tallahassee on Sunday 23rd of December 2012 09:52:34 PM

Mr Maintenance · Dec 24, 2012

Roof Cleaning By A&E wrote:
I always use 50/50 on roofs. One spray and on to the next one!!

wow, I only thought tile roofs required 50/50. I mix 35% - 40% and thats were im comfortable. Maybe Im missing something or I need to rethink my mixing. SH is $3.18 a gallon here NH

jcstomper · Dec 24, 2012

i spray 30% on roofs. no tiles up here.. those mixes are HOT!

Liberty SoftWash · Dec 24, 2012

Sh isn't to bad here,not as cheap as FL. I mix strong so I don't have to 2 coat, every now and then I might have to hit a bad spot. SH is cheaper than me spraying 2 coats all the time and if you are spraying 2 coats you are using more anyway.

Apex Roof Cleaning · Guest

Roof Cleaning By A&E wrote:
Sh isn't to bad here,not as cheap as FL. I mix strong so I don't have to 2 coat, every now and then I might have to hit a bad spot. SH is cheaper than me spraying 2 coats all the time and if you are spraying 2 coats you are using more anyway.

Right on. I use a 40% mix on all my roofs, I think when you have a BAD roof 40-50 doesn't make a difference most likely you will have to respray either way. Eric are we gonna be able to finally get the plows out?

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