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well today i have decided to never use a pressure washing source down in florida... some will probably guess who they are.. but ill be nice and not name names..... but their customer service is horrible! they never return a phone call, they take days/weeks for orders.. and today i was LIED TO.. i placed a order on friday (actually called 2 weeks earlier to make it.. and they never called me back) i was told that if i wanted to get the better reels they could ship it out that day because they were in stock...

well today.. they were still sitting down there in florida.... never again will these people get my money.. they just lost a customer fo real..

maybe its me guys. but all day i hear from customers and potential customers that "you actually follow up... you get our estimate to us first.... you replied instantly.... " 

maybe its just the ex banker in me.. or the years of customer service and sales experiance.. but this should be the basics on EVERYONES list of doing business.. if  you get a lead.. call it with in 24 hours... go look at it with in 48 hours.. and get that customer a estimate with in 48 hours of them calling you... then follow up with in 24 hours to go over the estimate.... call every 3 days until you get a NO, or a yes....... do this, and you will stand out, and you will win jobs! 

we are in a industry where the guy looking for beer money can compete and under cut all of us.. if you want to be a real business... we need to act like it..

sorry for the rant, but this company today seriously pissed me off..

what say you?