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Shawn I don't know why you wanted to bring this to PWI, but here are my resposes to Clyde.

my name is Clyde Sampsel the owner of H20 Powerwashing NJ. I participated in same class same day, same location. I sat next to you and Jim and I am disturbed of the comments you Garden State House Wash and Roof Cleaning are making here, so I will tell everyone my side of the of the story to the best of my ability.

Joe since you won't return my calls or answer my emails, heres a copy of the last email I sent you, and as you already know Jim F wants his money back too.

Why won't Joe return calls or emails?

Joe,
I am requesting a full refund for the class you offered. The class was not as you advertised and was of no value to me. You did not provide the materials advertised, marketing material, contracts, the hundreds of before and after pictures, etc
At the opening of the Class Joe asked each person, why did you come here, and you said " I don't know I just wanted to check out the class", then you said you wanted to learn how to clean grocery store coolers, well in all the discription of the course I seen it clearly did not say any where that this topic was included?, and as far as the advertising material, marketing, and etc was going to be mailed out on CD disc.

And for the concern of Jim, he came to the class to learn how to clean residential floors, again the course discription never said anything about cleaning residential floors, so I asked my self why either one of you came.

I spoke with Joe extensively prior to the class and he knew exactly why I was there and what I wanted to learn, he assured me he would cover this fully, and where are the materials? Oh yeah he kept leaving them at your house Clyde, I guess he crashed there while he was in NJ? Where are the materials it's been weeks I paid $899 and this guy can't come up with a copy of a CD?

The sales information was basic common sense, not the insight of an industry expert and the hands on training was nonexistent and never occurred.
No hands on training? Joe gave you guys two options. option one) we can clean the entire restaurant kitchen where the meeting was held at 10:00 pm or we can clean a part of it now which was around 8:00 PM and you and the other guy opted for the early time because you didnt want to stay late, and even at the time of the cleaning you had no desire to pay attention you and the other guy was involved with other things. again I thought to my self why you even bothered comming to this class,

Hands on training with the equipment! I thought he would have equipment there, he had your dual Nikro system with a vacuum surfacer. If you recall he said he couldn't discuss your system because of his "agreement with Jerry from Scirocco" which from what I'm hearing doesn't exist. I know how to use a surface cleaner I been doing this 10 years. The systems he described was nothing close to what you had, none of the filters etc.

The kitchen demo was a joke, you were outside with the equipment turning the vac and pw on off so how you can even comment on what was going on inside? Joe didn't want to do the whole floor because he was pissed at the hotel manager and big deal you run a surface cleaner over the middle of the floor. Why didn't he show us the prep required to protect the different areas, walls, thresholds etc? When and how do you add the dye? I wanted to leave because it was a further waste of time.

The lack of professionalism displayed by the constant insults of others in the industry and your frequent checking of your ebay auction were distracting and a waste of time.
I have no clue what your even talking about on this one, Joe was browsing the internet for class related things,

I don't recall Joe insulting anyone, on the other hand I clearly remember you personally insulting me and my company shirt I was wearing, remember you told me I should burn my shirts?

Let's see how about the pictures of him dressed up as AC with the hat? Do you really want me to go on about the others? I apologize about the shirts but advertising $250.00 roof cleaning in a market like ours where customers don't even know what roof cleaning is sends the wrong message. This isn't Florida where roof cleaning has been around a long time we need to educate poeple on the correct methods and what we can do not bait and switch prices.

to be honest with you I didnt even feel comfortable being in that class because you was acting all arogant while carrying a chip on your shoulder.

I'm sorry that the pictures I posted on RCIA of that demo at a customers house with the ruined driveway and aweful section of cleaned roof turned out to be you, I had no idea who it was. I'm sure this may have added to your discomfort and again I apologize. http://roof-cleaning-institute.activ...4338/bad-demo/

The demo of the kitchen floor cleaning was worthless and even the next day it was virtually impossible to detect that the floor was even clean.
the biggest reason is that because the grout was black and it didn't show a big contrast after the cleaning.

I know as Joe said he never saw black grout before, give me a break.

The ‘field trip’ was a further waste of time as we couldn’t enter one establishment as you had ‘pissed off’ the owner the day prior. Your story of another general manager at a different establishment throwing you out also the day prior, shows very little evidence that this is a service these establishments would even use.
The fact that I had to drive you and the other participants on the ‘field trip’ as you had no vehicle and made no provisions for transportation further demonstrate the disorganized, unprofessional nature of the class and its lack of value.
I was with Joe, and we didn't get thrown out of any restaurant, that was just a figure of speech and you knew that before you expanded on it.

A figure of speech? The general manager finally showed up after we tricked the rest of the staff into letting us in and threw us out, that's no figure of speech! What about the guy at the place in the mall? We couldn't even step foot in there, we had to stand outside the entrance looking in. I was embarrasssed for Joe and talk about uncomfortable!

You had to drive the participates on the field trip lol. It was a whole half mile down the road we could of all walked, and besides Joe said you guys can meet him there or we all can drive together.
And you failed to mention that Joe took us to Chili restaurant and bought us lunch while discussing all the cleaning possibilities there at that particular store and not to mention all the stores at the mall

The distance is not the point, when I pay $899 for a class I expect a professional program, written materials, a guide something, but all we got were promises of a CD which still hasn't arrived. I could give a shit about driving but it was just another example of how unprofessional this whole thing was.

I respectfully ask that you provide a full refund.
I clearly remember Joe asking you over half dozen of times, what can I do to help you, and please ask me more questions, and are you getting information and you was content.
so with all this being said I'm really deeply agitated at how you could try to attempt to discredit Joe on this board and ask for you money back.
I must say you are a idiot for this fabricated (non-sense post that you put up just so you can try to get a refund! you should be ashamed of your-self!
I edited this post a couple of times, I personally think Joe is a great guy, he goes completely out of his way to help you, he ask you over and over if you understand everything, I am just so disturbed how Garden State could post this non-sense, It's people like him that makes people not want to help others any more.

I understand Joe is your friend and I never said he wasn't a good guy, he just hasn't figured out how to do a good weekend program. You can call me an idiot and you're right I'm an idiot for giving Joe $899.  I also want to say that the next guy who wants to 'help' me and charge me $899 can keep on walking. 

Roof Cleaning Lanoka Harbor NJ 609-971-6553 wrote:

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 I am just so disturbed how Garden State could post this non-sense, It's people like him that makes people not want to help others any more.

 

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 Clyde,

I couldnt agree with you any more!

AC

 

 

-- Edited by Roof Cleaning Lanoka Harbor NJ 609-971-6553 on Tuesday 6th of September 2011 03:20:09 PM

-- Edited by Roof Cleaning Lanoka Harbor NJ 609-971-6553 on Tuesday 6th of September 2011 03:39:11 PM

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I never said Joe wasn't a good guy or knowledgable, but really 'give him his space' and 'help some peope along the way'.

In what world does helping people mean taking their hard earned money and not delivering on what you promise?

Here's my first email to Joe and his response.  Have I given him enough 'space' from August 20th to now?  Is it not obvious that he knows he didn't deliver?

Is this the type of customer service any of you would provide to customers?  That's rhetorical, of course you wouldn't.

Where's Joe? Where are the class materials?  Where's the solution he was going to come up with?

I would have never posted any of this stuff if Joe had taken care of this as he said he would, his lack of response is indefensable.

From: Joe Crowder [mailto:joe@swrest.com]
Sent: Saturday, August 20, 2011 9:13 PM
To: 'John Doherty'
Subject: RE: NJ Interior Class

John:

Give me a day or two, and I will come together with a solution for you.

Thanks,

Joe

From:John Doherty 
Sent: Friday, August 19, 2011 1:39 PM
To: JOE@SWREST.COM
Subject: NJ Interior Class

Joe,

I’m just now getting a chance to contact you regarding last weekend.  I have to say that I am extremely disappointed with the class you offered.  With all due respect you seem like a good guy and very knowledgeable but you were disorganized, unprepared and you continued to go off point and lose focus.

The kitchen demo was pretty much worthless as there was virtually no evidence that the process was even effective, (although the concrete looked great). 

I would have liked to see more hands on work with different surfaces and equipment, more instruction on avoiding trouble spots, bleed back, etc.  More direction on marketing methods and effective sales strategies.  I was also surprised you never contacted me to take a look at the Outback we discussed.

I got the feeling you just threw this together to make a few extra bucks while you were here in NJ.  You had a field trip planned but had no transportation lined up, believe me I didn’t mind driving but that just screams unprofessional to me.  I hope you take this feedback in the spirit in which it’s intended, if this is what you’re offering for $899 you are going to have a lot of unhappy people.  I had a chance to speak with Jim and I know he’ll be contacting you as well, his feelings are not much different than mine.

John Doherty

Garden State Mobile Wash, LLC

Garden State House Wash and Roof Cleaning wrote:

---

I never said Joe wasn't a good guy or knowledgable, but really 'give him his space' and 'help some peope along the way'.

In what world does helping people mean taking their hard earned money and not delivering on what you promise?

Here's my first email to Joe and his response.  Have I given him enough 'space' from August 20th to now?  Is it not obvious that he knows he didn't deliver?

Is this the type of customer service any of you would provide to customers?  That's rhetorical, of course you wouldn't.

Where's Joe? Where are the class materials?  Where's the solution he was going to come up with?

I would have never posted any of this stuff if Joe had taken care of this as he said he would, his lack of response is indefensable.

 

From: Joe Crowder [mailto:joe@swrest.com]
Sent: Saturday, August 20, 2011 9:13 PM
To: 'John Doherty'
Subject: RE: NJ Interior Class

 

John:

 

Give me a day or two, and I will come together with a solution for you.

 

Thanks,

 

Joe

 

From:John Doherty 
Sent: Friday, August 19, 2011 1:39 PM
To: JOE@SWREST.COM
Subject: NJ Interior Class

 

Joe,

 

I’m just now getting a chance to contact you regarding last weekend.  I have to say that I am extremely disappointed with the class you offered.  With all due respect you seem like a good guy and very knowledgeable but you were disorganized, unprepared and you continued to go off point and lose focus.

 

disorganized, lol. Joe is very organized. Joe rented a nice room in a hotel, he had the overhead screen going with powerpont. Joe speaks well and he knows what he is talking about.

 

This was a small class of 3 which I was included you had the opportunity to learn but you chose not to, What burns me about you Is that Joe repeatedly and I mean repeatedly asked you over and over what do you guys want to learn and ask me questions.

 

I remember you saying over and over that this kitchen cleaning isn't for you, because you felt that it would be to much work getting jobs and the profit wasn't high enough for you.

 

so I ask you if the class was so bad and it wasn't for you why did you bother comming back the second day?

 

How come you didn't tell Joe during the class that you was very disappointed and that you wanted your money back, I sure would of. Instead you wait till you get home and complain.

 

and as far as the hands on training, you guys were not interested in learning, the other guy came to the class to learn how to clean residential floors lol, he could of taking that class at Jondon for a fraction of the cost lol

 

If you showed interest and asked Joe would of cleaned two restaurant kitchen.

 

I was at this class and I know first hand what happened and I'm not going to stand here and allow you to slander Joe.

 

I know part if not this whole class was recorded lol, I can't wait to see you sitting there all arogant, mr know it all, angry man that hates the world, repeatedly saying I get the concept, but I'm not interested in ktchen cleaning. 

 

I think you better take AC advise and quit slandering Joe on this

forum board.

 

 

 

 

 

The kitchen demo was pretty much worthless as there was virtually no evidence that the process was even effective, (although the concrete looked great). 

I would have liked to see more hands on work with different surfaces and equipment, more instruction on avoiding trouble spots, bleed back, etc.  More direction on marketing methods and effective sales strategies.  I was also surprised you never contacted me to take a look at the Outback we discussed.

 

I got the feeling you just threw this together to make a few extra bucks while you were here in NJ.  You had a field trip planned but had no transportation lined up, believe me I didn’t mind driving but that just screams unprofessional to me.  I hope you take this feedback in the spirit in which it’s intended, if this is what you’re offering for $899 you are going to have a lot of unhappy people.  I had a chance to speak with Jim and I know he’ll be contacting you as well, his feelings are not much different than mine.

 

John Doherty

Garden State Mobile Wash, LLC

 

 

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Garden State House Wash and Roof Cleaning wrote:

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The class recorded, that's great!!  Have Joe put the entire class up here both days fully recorded that would prove my point!!

Post the entire 2 days, not edited by anyone just the raw audio/video and let people decide on their own.

Will it include all the talk about the 'arrangement' with Jerry from Scirocco?

Will we finally find out who the mystery vendors who were supposedly watching us live were?

Will it include the Joe's opinions of NCE?

Will it include Joe's offer to come meet me the following Monday at my friends Outback Steakhouse to look through the kitchen with me?  I hope so, because Joe was supposed to call me to let me know the time he was coming but he never did.

Will it include the conversation about the 'secret, 5 guys' who were supposed to be there but cancelled at the last minute? 

Will it include us standing in the mall like idiots unable to enter that one store?

Will it include Joe telling us that another guy in NJ was doing a week with him?  I talked to that guy he couldn't make the weekend, so he told Joe never mind and wasn't interested, period, never intended to attend or discussed the week long program.

Will it include Joe blaming me because I didn't have a thumb drive with me to download the materials he kept forgetting at your house?

Will it include all the times Joe was checking his Ebay auction for his wine racks?

The powerpoint was made for him for the 4 hour Tampa program, it's not a 2 day program.  I talked to the guy who made it for him!

I came back the second day to see if the kitchen floor really got clean, I hope there's video of that!  Oh yeah the black grout I forgot, that's why you couldn't tell if it was cleaned.

Nice hotel?  The tension between Joe and the manager was uncomfortable, will the video include Joe's side conversation with the manager in the kitchen the next morning? 

Post the entire 2 days, not edited by anyone just the raw audio/video and let people decide on their own. 

I would love to see it, not some edited clips here and there but the whole 'experience'.  Lets see theentire unedited audio/video right here that would be great!

I'm amazed Joe won't speak for himself here.

 

 

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dude you got issues, your a nut case! wow

I mean the class was held on a Saturday and Sunday, you didn't pay for a airline ticket, rent-a-car or a hotel room, you drove about 20 minutes oneway now you can't tell me you didn't learn anything but yet you continue to spend hours on this forum complaining, heck according to you you make about the price of the course in a half day.