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DryMax · Guest

Is your large hose costing you jobs???

Roof Cleaning New Jersey · Jun 15, 2011

What exactly are you trying to tell us about customer service? With all due respect Mr. Wenger your company has only 1 online review and its horrible. How would you have done that job differently to avoid such a catastrophic review?

RCIA Founder

DryMax wrote:

One trap that is easy to get in is the faster we can blow out a job the faster we tend to move with our customer care.

Well, the faster I can clean a roof, the more time and energy I have to get down off the roof, and help my ground man water biggrin

DryMax · Guest

Roof Cleaning New Jersey wrote:
What exactly are you trying to tell us about customer service? With all due respect Mr. Wenger your company has only 1 online review and its horrible. How would you have done that job differently to avoid such a catastrophic review?

Ed, You can't control what reviews are posted on the Internet. I am 100% sure it was not posted by one of my clients. I get testimonials from all my clients. As you know competitors are always out to destroy your name because they are not sure enough of their own abilities.

All my Dry-out equipment is all under 1 year old and I have only done 3 dry-out jobs with this name. I know each one of my clients and stay in touch. I am sure someone would have said something by now if there was mold. lol

It would always be nice on all reviews if you could trac where they come from.

Ed... Whats to keep me from going on and doing a review on you with one star and saying anything I want even though I have never used your service? Hummmm

Just Asking

-- Edited by DryMax on Wednesday 15th of June 2011 05:28:19 PM

Roof Cleaning New Jersey · Jun 15, 2011

That would be voodoo, cuz what comes around goes around. I took into consideration of the possibilty that one of your competitors could have left it. And if thats the case it really sux for you because its the only one I see.

Jun 15, 2011

What was your company name before this one? Why did you change it?

DryMax · Guest

I used to live in Chewelah, Washington I had a Flood and Fire Restoration Company where we did full service dry-outs, cleaning and repairs. The Name of my company was All Pro Restoration. About 4 years ago I sold it (for a good price :]) and bought a 45' sailboat north of Seattle WA. and sailed around for 3 years. well I meet a girl...... and you know the rest of the story......

No really I meet my wife about 6 years ago in Phenix AZ in a high level marketing and business program that I was part of for three years. (just a side note: it is a $15000.00 a year program) so that is why $100 is a bargain. well she lived in Ville Platte LA and I decided If I wanted to be married to her I better move to Louisiana. So thats how I got here.

I started this business after moving here almost a year ago. It has been interesting cuz the people here are different then they were on the west coast.

I now have been married for 4 months biggrin biggrin biggrin

I am glad it was pointed out about the review cuz I have never seen that. My wife put a post under their review. We give a 5 year written guarantee on all our flood work. It was an opportunity to take people back to our website and see it or watch the video I put together about our guarantee. Also it allowed me to talk about our guarantee on the review. So I guess not all is lost.

See once again that may have been worth the $100 for this membership :)

Thanks ED I owe you now.

-- Edited by DryMax on Wednesday 15th of June 2011 07:26:38 PM

-- Edited by DryMax on Wednesday 15th of June 2011 07:27:35 PM

Roof Cleaning New Jersey · Jun 15, 2011

Yes you do Sir. I would get a few Google reviews that will over power those YP reviews. I sit down with my customers and help them write reviews. If they dont have a Gmail account it can take a dew hoops before they can login and write. $10 gas card doesnt hurt either.

Jun 15, 2011

DryMax wrote:
I used to live in Chewelah, Washington I had a Flood and Fire Restoration Company where we did full service dry-outs, cleaning and repairs. The Name of my company was All Pro Restoration. About 4 years ago I sold it (for a good price :]) and bought a 45' sailboat north of Seattle WA. and sailed around for 3 years. well I meet a girl...... and you know the rest of the story......

No really I meet my wife about 6 years ago in Phenix AZ in a high level marketing and business program that I was part of for three years. (just a side note: it is a $15000.00 a year program) so that is why $100 is a bargain. well she lived in Ville Platte LA and I decided If I wanted to be married to her I better move to Louisiana. So thats how I got here.

I started this business after moving here almost a year ago. It has been interesting cuz the people here are different then they were on the west coast.
I now have been married for 4 months

I am glad it was pointed out about the review cuz I have never seen that. My wife put a post under their review. We give a 5 year written guarantee on all our flood work. It was an opportunity to take people back to our website and see it or watch the video I put together about our guarantee. Also it allowed me to talk about our guarantee on the review. So I guess not all is lost.

See once again that may have been worth the $100 for this membership :)

Thanks ED I owe you now.

-- Edited by DryMax on Wednesday 15th of June 2011 07:26:38 PM

-- Edited by DryMax on Wednesday 15th of June 2011 07:27:35 PM
I talked with Eric on the phone a while and I believe he is the real deal.
I too fear getting a fake review, but so far, so good.
Chuck

Roof Cleaning New Jersey · Jun 15, 2011

Chuck. . . YOURE the real deal buddy, & dont you forget it!

Jun 15, 2011

Roof Cleaning New Jersey wrote:
Chuck. . . YOURE the real deal buddy, & dont you forget it!

Well, Thank You Very Much!!!

That's a very nice thing to say!

Much, Much appreciated!

Chuck

DryMax · Guest

Ed, I like the 10 gas card idea. I want to start putting everything on a ipad and let my clients look at my presentation while I give them a price. (of course I would make sure my looking at their roof takes about the same time as my video LOL) you know like pictures, testimonials, guarantees etc. then at the end of the job let them give me a testimonial right on the spot with my ipad so it gets posted to my website etc. also was thinking to take a before and after picture of each job so I can remind them a couple of years later why they hired me in the first place by sending it to them as a postcard. lol

Chuck I agree.... You are the real deal. I really enjoyed our talk.

Roof Cleaning Bradenton FL 941-822-2454 · Guest

Roof Cleaning New Jersey wrote:
Chuck. . . YOURE the real deal buddy, & dont you forget it!

Yes he is!!

Jun 15, 2011

Awwww, I'm gettin' embarrassed now!
Keep it coming!

Really though, Thanks!
I appreciate it!
Chuck

DryMax · Guest

I really didn't think this would all come to this lol

I was just wanting to remind myself to slow down and remember the client LOL

Maybe it was really about remembering Chuck :)

Whats funny is I have done jobs for like $700 in under an hour and made up things to do just so the homeowner would think they got their moneys worth.

-- Edited by DryMax on Wednesday 15th of June 2011 09:54:03 PM

Pristine Roof Cleaning New Jersey · Premium Member Roof Cleaning Institute of America

jus6t spray da chit

Pristine Roof Cleaning New Jersey · Premium Member Roof Cleaning Institute of America

Roof Cleaning New Jersey wrote:
That would be voodoo, cuz what comes around goes around. I took into consideration of the possibilty that one of your competitors could have left it. And if thats the case it really sux for you because its the only one I see.

caues im a voodo child BrOw DadA Da BrwwBrOW DA daa BRoW Brow

Roof Cleaning New Jersey · Jun 15, 2011

Chuck is so fly. . . He got hose in different area codes!

Jun 15, 2011

Roof Cleaning New Jersey wrote:
Chuck is so fly. . . He got hose in different area codes!

biggrin Hey, talk about stealin' a thread!

I'm eatin' it right up! biggrin

It's been a lot nicer here at RCIA lately!

No more arguing!

Just a bunch a roof cleaning guys talkin' biggrin

Chuck

Jun 15, 2011

DryMax wrote:
I really didn't think this would all come to this lol

I was just wanting to remind myself to slow down and remember the client LOL

Maybe it was really about remembering Chuck :)

Whats funny is I have done jobs for like $700 in under an hour and made up things to do just so the homeowner would think they got their moneys worth.

-- Edited by DryMax on Wednesday 15th of June 2011 09:54:03 PM

Ya, I think it's really about me

I know what you mean about working an hour for $700.00

I have been there and just said "Hey, while I'm here, I'd be glad to clean your driveway for you at no extra charge"

Of course, here in Florida, those $700.00 an hour jobs are few and far between, with all the competition!

Chuck

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