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Post Info TOPIC: Customer Service pays off


Premium Member Roof Cleaning Institute Of America Certified Roof Cleaning Specialist

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Customer Service pays off
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Had a job roof and house wash Tuesday morning. When I got there I spoke to the h/o and explained in detail everything I would be doing (this is the second time explaining, first was when I gave her a quote). So, I got to work, came across a pretty bad spot with years of built-up growth. I hit that area twice and went on with my day. Once I was finished with everything I spoke with the h/o explained that I would keep an eye on that area, and that I would not accept payment until it was clean.

So, I went back Wednesday afternoon and it looked 95% better. I am a bit paranoid so I hit it again with a pump up sprayer. I explained to her that at this point we will let it dry out and let mother nature run its course. She was satisfied, so I handed her an invoice and told her not to pay until she was comfortable that it looked as good as she wanted. She said she was more than ready to pay, went inside with her and she handed me two $50 bills and said this is extra, keep it off the books and have a good time this weekend. Said her and her husband had been extremely happy with the entire process and wanted to give me a tip. She then went on to write me a check for over $1,000. LIFE IS GOOD.

I want to thank David Hill, when I met with him back in September, I had doubts that I would be able to charge the prices that I am today. I didn't have the confidence that what I was doing was worth the money. Thanks David and thanks to RCIA!!!



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Midwest Softwash and Pressure Wash

Mike Newhart
 P.(217)218-6453 


mnewhart@illinoisroofcleaning.com
Follow us on FACEBOOK


Servicing all of Central Illinois and Western Indiana



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CICS wrote:

Had a job roof and house wash Tuesday morning. When I got there I spoke to the h/o and explained in detail everything I would be doing (this is the second time explaining, first was when I gave her a quote). So, I got to work, came across a pretty bad spot with years of built-up growth. I hit that area twice and went on with my day. Once I was finished with everything I spoke with the h/o explained that I would keep an eye on that area, and that I would not accept payment until it was clean.

So, I went back Wednesday afternoon and it looked 95% better. I am a bit paranoid so I hit it again with a pump up sprayer. I explained to her that at this point we will let it dry out and let mother nature run its course. She was satisfied, so I handed her an invoice and told her not to pay until she was comfortable that it looked as good as she wanted. She said she was more than ready to pay, went inside with her and she handed me two $50 bills and said this is extra, keep it off the books and have a good time this weekend. Said her and her husband had been extremely happy with the entire process and wanted to give me a tip. She then went on to write me a check for over $1,000. LIFE IS GOOD.

I want to thank David Hill, when I met with him back in September, I had doubts that I would be able to charge the prices that I am today. I didn't have the confidence that what I was doing was worth the money. Thanks David and thanks to RCIA!!!


 

Your Welcome Mike, I can honestly say it does not surprize me she tip you , your a very likeable person and take your work serious .. Excellent job

 

Dave



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I second that Mike. Dave was great to us as well when we down for a day. Can't wait to see him do a deck! Dave should be a trainer for certification.

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H2O-WASH
creating a cleaner image
Roof and Exterior Cleaning

h2owash@hotmail.com
515-865-9488
 



Premium Member Roof Cleaning Institute of America

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Totally awesome. This is a great brotherhood !!



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Roofcleanse +
Roger D. Smetana
715-924-
2456

www.roofcleaningwi.com



Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Mike the IRS is now aware you got 100 without paying taxes...........

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Charlies Roof Cleaning

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                SERVING BOTH NASSAU AND SUFFOLK COUNTY

               FREE ESTIMATES / SATISFACTION GUARANTEED!

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Premium Member Roof Cleaning Institute of America Certified Roof Cleaning Specialist

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Mike, you can contribute $25 of that to RCIA and we won't tell the IRS...LOL



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Dave

 Advantage Roof Cleaning Company

Certified Roof Cleaning Specialist

Premium Member Roof Cleaning Institute of America 

630-730-8105

Aurora, IL

info@AdvantageRoofCleaning.com

www.AdvantageRoofCleaning.com 

 

 



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I won't tell anyone. Good for you. Integrity, hard work, and honesty, works best every time. Congrats.

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Don Lay
Roof Restore, LLC
www.RoofRestorePA.com
sales@RoofRestorePA.com
717-648-6242
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