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Yup....a lot of customer service has to do with setting the proper expectations up front.  I like to tell them "its gonna look good when I'm done, but its gonna look GREAT after two rains!"

Great advice Mr.Bill,  and by the way I added you to my face book months ago, where you been ole Friend



KID

dont forget as soon as you add dawn and alcohol, it begins to break down the sh. [bill or other more experienced elders correct me if im wrong] if that sh was months old and you mixed it up into cider and let it sit while you traveled, talked to the customer,set-up etc, plus combined with all the other potential factors mentioned by others then you certainly have ur answers as to why it didnt work very well. in looking at the picture, it doesn't look that bad. rain should make it look real sweet. definately better than the before pic. u r gonna love ammonyx-lo.  i mixed some up in a house wash last week and was able to use it on two houses as late as yesterday with great results.  ive seen and found in my experiences so far that brown isnt neccesarily cause for alarm.  always educate the customer about things like the possibility of some lingering brown streaks or white patches that may remain until it rains. if they are still there after that then u have done something wrong.  remember that every job u do has ur name and reputation attached to it!  

-- Edited by deputyw on Thursday 8th of April 2010 04:45:35 AM