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Post Info TOPIC: Last Man in is always to blame!
purecon


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Last Man in is always to blame!
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As you all know the old saying "Last Man in is always to blame!"

Has anyone ever run into an issue where they cleaned a roof, and a year or so later the homeowner found damage to the underside of the roof ( due to mold, water damage, etc) that was obvious not a cause of what you did (just cleaning the roof) yet obvious the home owner need someone to blame?

I guess where I'm going with this is, do you ever try to get into the house and check out the underside of the roof to make sure all is well or make note of any REAL roof issues before putting yourself as "last man in" to cover your youknowhat?

or is this something that has never come up?




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PowerClean


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Yes, I have.  One of the most important steps to any job is pre-qualifying everything with a customer first (even if you didn't inspect the roof very well).  Sometimes there's no way of knowing who, what or when the damage initially started so a waiver is a must!  

You can't be responsible for any previous damage if you cover your buns in the first place.  Every so often, I'm not afraid to walk away from a job either.  I had a comp roof so mossy and in such bad shape, I swear the HO was just trying to get me to walk it just to file a claim.

Good luck!

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Roof Cleaning North Jersey(908)674-3392


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Hey Steve,
What kind of things do you include in your waiver and how do you word it. I need to put one together soon.

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Art O


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 Mold and water damage on the under side of plywood is generaly do to Ice Damming. What Is An Ice Dam?
Ice dams are formed when the gutter system becomes filled with moisture which, when frozen, forms a "dam" at the eave of the roof. When additional moisture gathers on the shingled area of the roof and is not able to run off due to the "dam" at the gutter line, this moisture becomes a frozen layer on the shingled surface and may back towards the peak of the roof. This causes mold on the under side of the ply wood. if you would like to know more about Ice Damming go to www.CleanAndScreen.com
-- Edited by Thesidingguy on Wednesday 10th of March 2010 06:52:34 AM

-- Edited by Thesidingguy on Wednesday 10th of March 2010 07:16:12 AM

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Apple Roof Cleaning Tampa FL (813) 655-8777


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Roof Cleaning North Jersey(908)674-3392 wrote:

Hey Steve,
What kind of things do you include in your waiver and how do you word it. I need to put one together soon.



Mine say "You screw me, You gonna be sorry"

 



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purecon


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Thesidingguys,

Things like ice damming would be easy to identify if your up in the attic because you would notice a lack of insulation, or poor airsealing under the insulation, (this is the main cause of ice damming)

So again does anyone actually take a peak to cover there selves a waiver does nothing if you have no evidence that there WAS prior damage

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NJ Roof Cleaner


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I can imaging you guys inspecting every peace of the roof….come on!! How much time does it take?

Wavers….don’t you think this is going to scare the Home owners….where is the “safe roof cleaning” no 

If you get blame for something you didn’t do, let the HO you will send a professional roofing contractor to analyze their roof… but, if they find that the problem was there before you… they will have to pay the Roofing contractor including your time for finding him!!! furious



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I wouldnt worry too much about a waiver. Obviously you were not the cause other the home owners problem. We offer Safe-roof cleaning, not destructive roof cleaning. Worrying too much about it is a waste of your time. Waivers make the homeowner weary of your services. They think, "I thought this was safe/roof cleaning."

Another thing, checking the underside of the roof would most likely take a lot of time and require you go into the home owners attic...In my opinion, this is extrememly unneccesary and most people would not want you doing so.

I would however note in the cleaning contract that there are issues with the roof if you notice them. This could help you at a later time if there were issues.





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purecon


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On the other hand, its a sales guy(if your that large) time or your personal time,

I would have to think it really brings you to the next level of professionalism that your really assessing there needs. being an EXPERT is what helps justify the higher pricing.

Just brainstorming.. i guess

Thanks for the input

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Albany Roof Cleaning
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PowerClean


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Roof Cleaning North Jersey(908)674-3392 wrote:

Hey Steve,
What kind of things do you include in your waiver and how do you word it. I need to put one together soon.


Brian, my waiver is included into the estimates/invoices.I have the homeowner sign them agreeing to the set price, cleaning methods and also releasing us to perform the work. Says a few things like "customers must understand that we cannot guarantee to rid all spots, stains, discolorations or be responsible for hidden hazards..." "not responsible for any previous damage prior to service that can potentially aid in any apparent or structural damage from restorative procedures..." etc...

Stuff like that.  When you can, do yourself a favor and spend the extra bucks to have a lawyer write it up specifically for you and your  biz.  Which words and how you use them are extremely important.  Maybe even consult your insurance provider?  They LOVE to help save your assets?? aww


-- Edited by PowerClean on Wednesday 10th of March 2010 11:32:42 PM

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