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Post Info TOPIC: Customer's usually get what they pay for


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Customer's usually get what they pay for
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I lost a job a couple of weeks ago based on price.  I came off my price 15% in an effort to get the job but I was unable to offer what the customer wanted to pay.  On a followup call he told me he found someone who was going to clean his roof for $100 less than my reduced quote.

I was knocking on doors in the same neighborhood today and when I got to his house it looked like the roof had not been cleaned.  I knocked on his door and his wife answered.  I asked to speak to her husband but she said he was not avaliable.  Before I could say anything else she told me they had their roof cleaned 2 weeks ago.   I said "WOW it doesn't look like it has been cleaned".  She said the other cleaner was going to come back and take care of the problem.  They have been waiting for a week.  I wished her good luck and continued to the next house.

Charles

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Charles Emanuel
904-657-9134



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I often find that the less I am willing to come down in price, the more willing the customer is willing to pay!!!!

I know that sounds crazy, but I really think that is true.

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Brad R. Iannacchione
Soapy Roof, LLC
New Kensington, PA 15068



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hi,
i am new to this forum , I would like to start a roof cleaning business in my area. We do not have anyone in the area doing this. How do I get more info on the proper techniques? is there a manual?
Help,
Thanks,
Backpacker

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John R. Climer


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im a tru believer in keep saying no till you here yes from the customer the beter you sell the less you have to say no if i really dig in with a customer selling my a$$ off they dont even ask price they usually just ask when can i do it

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Billy Jensen
New Port Richey FL 34652
727-243-4305
weguaranteeclean@live.com



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John Climer

If you want to learn how to clean a roof then start reading. You found the best web site to learn. Everything you need to know is here. Start with the 1st thread on the Home Page and read read read. Then ask questions. Good Luck.

Charles

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Charles Emanuel
904-657-9134



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Welcome John,

Like charles said read read read, use the search button it is your best friend. you will know everything you need to know by next season, best wishes...

KID

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Roof Cleaning Missouri & Kansas City

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RoofcleaningMissouri

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Welcome John, You've come to the right place!! I have yet to clean a roof but after months of reading, researching,studying,reading and reading I feel  like I've been doing this for years!
 
 Tons of info., knowledge, and great people right here!

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Roger D. Smetana
715-924-
2456

www.roofcleaningwi.com



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I can only imagine the restraint needed to NOT scream to the customer "I TOLD YOU!!!!".  It's likely that the other roof cleaner will end up making you look like a hero.  The important part for you would be to get into that neighborhood to showcase what YOU can do the right way to clean a roof. 
I don't wish ill on anyone but, I can't help but feel a little resentment towar those customers and service providers for cutting corners.  Like most guys on this board, I strive to be the BEST.  I'm more interested in customer satisfaction than I am to turn another job.  My efforts are worth my price. 

"Price is NOT the same thing as VALUE".



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PaneLess Window Washing
Roof Cleaning

panelesswashtint@yahoo.com
Mongomery Bucks County PA
Harleysville,Pennsburg
Pennsylvania
(215)234-4333



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Bad roof cleaners make us look bad especially when they kill vegetation. The customer will tell everyone not to clean their roof It will be a nightmare, especially when it didn't even come clean.



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H20 POWERWASHING
Roof Cleaning Lanoka Harbor NJ 08734
clydesampsel@gmail.com
www.roofcleaningjerseyshore.com



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the good news for us is just because one angry customer tells people not to clean there roof most people still have to get it cleaned most subdivisions require the roofs to be cleaned or the home owner can be fined for most people its not a mater of if they should get it cleaned it a mater of who to hire for the job   

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Billy Jensen
New Port Richey FL 34652
727-243-4305
weguaranteeclean@live.com



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You got a point, however your working in Florida Its different every where.

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H20 POWERWASHING
Roof Cleaning Lanoka Harbor NJ 08734
clydesampsel@gmail.com
www.roofcleaningjerseyshore.com



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hi Chalres,
when you go out to knock on doors, is it an area that you "farm"?

thanks
rick


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Roof Cleaning Southern California
Advance Roof Cleaning Company
Chino Hills, CA. 91709
Tel.#: 1-909-342-9298



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cweman wrote:

I lost a job a couple of weeks ago based on price.  I came off my price 15% in an effort to get the job but I was unable to offer what the customer wanted to pay.  On a followup call he told me he found someone who was going to clean his roof for $100 less than my reduced quote.

I was knocking on doors in the same neighborhood today and when I got to his house it looked like the roof had not been cleaned.  I knocked on his door and his wife answered.  I asked to speak to her husband but she said he was not avaliable.  Before I could say anything else she told me they had their roof cleaned 2 weeks ago.   I said "WOW it doesn't look like it has been cleaned".  She said the other cleaner was going to come back and take care of the problem.  They have been waiting for a week.  I wished her good luck and continued to the next house.

Charles



that's good stuff; you said Wow it don't look like it was cleaned and continued to the next house.  keep your head up and dont get discouraged.

 



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H20 POWERWASHING
Roof Cleaning Lanoka Harbor NJ 08734
clydesampsel@gmail.com
www.roofcleaningjerseyshore.com

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