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I like to have a "points of concern" or reminder list of issues that may be present at most jobs .

For example:
Broken or cracked windows need pointed out.

Any dead or dying vegetation.

etc...

Some people don't even see these things themselves until you point them out,..OR,..they get out looking at the job later after you've left and figure you must have done the damage.

I tend to talk to customers for long periods of time,.. and sometimes through the course of chatting about everything but roof cleaning,... these simple things get left out if I don't have a reminder of them.

I just keep a laminated list in my work van,..you dont have to "study" it on every job,..after while it just penetrates your brain from starring at you constantly.

Jeff






-- Edited by Raystown Roof Cleaning Central PA 1-800-236-0322 on Friday 25th of February 2011 03:11:01 PM

A good Bluetooth is a must

I use an Ipad with wifi and 3G connections so I can go right through my list and show examples of work, quote forms, etc. The picture gallery works great for them to look at while I am walking the house or just talking to them.

Good points Jeff.