Okay guys I know many of you have been doing business for a couple of years now.Many new members wanting to start up would probably like to know what mistakes yall have made, and how would you do things differently.Please share you thoughts so others may not make the same mistakes you did.
Biggest mistake lately would be not having an internet presence earlier and not learning more about it. I have been spending hours everyday trying to fix my site.
I would say a web site is one of the most important tools to have, and in my area Service magic , it has been great for us
over spraying the roof was probley my major mistake, not paying close attention to detail when bidding the job would have been another..
wish I would have went to smaller tank, but not a big deal, we have our skid mount in one trailor and our roof cleaning rig on another, next year, our trailor( enclosed) with the skid mount will be getting a roof rig added to it, we will be running 2 rigs next yr
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Elite Roof Cleaners Roof Cleaning Missouri & Kansas City
Apple Roof Cleaning Tampa FL (813) 655-8777 wrote:
The biggest mistake I made was not following up with my past customers, months or even years later.
Chris,
That brings up a good point and I don't want to get off topic since this is in the guarantee post but wouldn't a maintenance agreement help to keep us in their faces, back in the neighborhood to be seen again, year after year?
Great question Travis. I wasn't totally being a smart*** in my first post because I have been looking for something new and different for many years. Compared to remodeling, this is a much easier business all around and my body needs something that won't hurt it as much and my bank account needs something that will fill it easier!
I also should have followed up on old customers. Only since last year I started filing customers info. I could of had a list of probably 10,000 customers
Always be confident in front of customers or potential customers. You want to ooze professionalism and knowledge of your trade. As far as pricing, make sure you make enough to cover all your expenses, and what you feel your time is worth. It is always easier to bring prices down, but very difficult to raise prices once people get to know you and word of mouth gets out about your business. Think ahead a little, you are just starting out so I don't know what you have for equipment. Will you be getting any new toys next year? (new truck, trailer, washer etc.) If so I would be proactive and set pricing to include any future (spring / summer capital purchases, or insurance upgrades) I wish everyone luck on your new business ventures!!! Remember peoples perception is their reality. Even though you are just starting out (Never tell a customer this) if you act professional, knowledgeable, and look professional, and do a good job of course, their perception of you will be of a seasoned professional and not just some guy starting out that will give them a low price. If you can make people see you as a seasoned professional even if you are a new start up, you can demand a professional rate of pay for your work. Never settle for less, always make sure you make enough money for you after all your expenses are covered. This will ensure a prosperous and growing business. If you are not making enough money to be happy, you will be stressed, and miserable in your business, and it will fail. If you are happy in your business, you will keep growing it and be successful.
You will do well Travis....There are many great people here to help, and you are on your way to a great business venture. You are doing the right thing with a business plan, but you need to get some hands on soon so you get comfortable spraying. If money is tight you could buy a 12v pump for $140, and pump water and dawn mixed in a garbage can out of your garden hose on your own roof just to get use to spray patterns, coverage and practice edges and avoiding over spray etc. The more you go through the motions the more comfortable you will become on a roof and treating it. Hope this helps Travis, and any other new guys in the business.
Mine was utilizing the WRONG advertising. The first year we spent $35k on advertising that only grossed us around $5k. Now, we won't spend $5k the entire year.